Fuel Truck Propane Truck
Propane Truck

FREQUENTLY ASKED QUESTIONS

  • How do I read the gauge on my tank?

    Your gauge will be located under the hood, which is on top of your tank.  Lift the hood and you will see a dial with numbers 5 - 95.  Those numbers tell you the percentage of propane that is left in your tank.  If you are a Will Call customer, please contact The Chippewa Valley Energy Office to schedule your delivery if your tank reaches 30% or below.

  • Does Chippewa Valley Energy deliver to my area?

    Check out our service area here or call the office at 715-876-6400 to find out if we can service you.

  • Can I pay my bill online?

    Yes!  Click here to sign up for online bill pay.

  • How do I place a propane order?

    You can use our request delivery form or by calling The Chippewa Valley Energy Office 715-876-6400.

  • When will my propane be delivered?

    Will Call Customers will be given the approximate date of delivery when their order is placed.  We ask that all Will Call customers call us at least five business days prior to the date they will need propane, or when your tank reaches 30 percent.  Additional delivery fees will be incurred for any orders placed less than 3 business days delivery is needed.

  • Why did you not fill my tank to 100%?

    Because propane expands as temperatures warms.  We only fill tanks to 80 percent capacity for safety.  This is an industry standard.

  • Do I have to be home when you deliver?

    As long as a driver is able to get to your tank to fill, you do not need to be home during a delivery.  Please make sure that, there is a clear path to your tank, making sure that the area around your tank is free from any debris or hazards.

  • Your truck was in my neighborhood today.  Why can’t you fill my tank too?

    Our delivery routes are created based on the order date and amount delivered.  We need to fulfill the previously, scheduled customers on our route, which means we may not be able to take additional deliveries that day.

  • Why do I have to have a leak/safety test?

    NFPA 54 (2006), 8.2.3 states that “Immediately after the gas is turned on to a new system or into a system that been initially restored after an interruption of service, the piping system shall be tested for leakage.  If leakage is indicated, the gas supply shall be shut off until the necessary repairs have been made.”

  • What size tank should I get?

    Your tank size will depend on several factors, including usage and the location.  Please contact The Chippewa Valley Energy Office to help you determine the correct size for your needs.

  • How far away can my tank be set from the driveway?

    As a general rule, propane tanks should be within 100 feet of delivery access.  There are several factors that determine, where you tank is set such as buildings and safety codes.  Contact The Chippewa Valley Energy Office for more details.

  • What do I need to do for cleanup around my tank?

    Please keep grass and brush cut down so it doesn’t grow up and around your tank.  Do not use the area around your tank for storage.  In the winter please make sure there is no debris or hazards for our delivery drivers from the driveway to your tank.

  • Can I paint my tank, if I own it?

    Yes, you can paint your tank.  You will need to pick a light, reflective color.  Do NOT pick a dark color such as black.  Dark colors tend to attract heat, which can cause pressure to build in your tank which might cause the relief valve to discharge.

  • What do I do if I smell gas?

    1. No Flames or Sparks! Immediately put all smoking material and other flames.  Do NOT operate lights appliance, telephones, or cell phones. Flames or sparks from these sources can trigger an explosion.

    2. Leave the Area Immediately.  Get everyone out of the building or are where you suspect gas is leaking.

    3. Shut Off the Gas.  Turn off the main gas supply valve on your propane tank, if it safe to do so.  To close the valve, turn it to the right (clockwise).

    4. Report the Leak. From a neighbor’s home or other nearby building away from the gas leak, call your local propane retailer (Chippewa Valley Energy 715-876-6400).  If you can’t reach your propane retailer, call 911 or your local fire department.

    5. Do Not Return to the Building or Area, until your propane retailer, emergency responder or qualified service technician determines that it is safe to do so.

    6. Get Your System Checked.  Before you attempt to use any of your propane appliances, your propane retailer or a qualified service technician must check your entire system to ensure that it is leak-free.

     

    *From 2008 Propane Education and Research Council*

  • Do you offer after hours and emergency service?

    Yes, please see our After Hours/Emergency Policies.

  • What services does Chippewa Valley Energy Offer?

    We have several flexible programs to help fit your budget and needs.  To find the plan the right for you, visit our Programs page.

  • How do I pay my bill?

    We offer free online bill pay.  You can also pay your propane bill by mail, by phone or by visiting our office.

Propane Truck
Fuel Truck
Propane Truck
Fuel Truck
Propane Truck
Propane Truck
Fuel Truck
Propane Truck